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Callgent Hub

There are many products already encapsulated as callgent templates on the Callgent Hub.
You can directly create your callgent from the hub to access the existing product services.

Let's start by example.

Create a callgent to access canny.io product​

canny.io is a SaaS product that helps businesses collect user feedback to build better products.

Suppose you want to integrate canny.io into your callgent platform.

Get your own canny.io account​

Firstly, you need to register an account on canny.io, then get your API key from the settings page.

something like e30c7519-41c2-c7a7-3454-c437a56112a8

Create a canny callgent​

Then go back to Callgent Hub, find the canny.io callgent, click the Create button.

TODO list the canny.io callgent card here, or screenshot here.

Follow the instructions to fill in the API key, then confirm the creation.

Set webhook on canny.io as event trigger​

On successful creation, you will see a webhook URL on the callgent card. You must set this webhook URL on your canny.io > Settings > API > Webhooks.

info

The webhook URL is a event endpoint for canny.io to receive notification events to your callgent.

Using your canny.io callgent​

Client endpoint​

Every user interactions on canny.io will go directly into your callgent task queue.

Server endpoint​

You can add any server endpoint to your callgent. So that you can respond to these tasks anywhere, e.g.

  • send to your Slack channels
  • as a github issue
  • into you system workflow, or database
  • ...

Your responses are automatically sent back to canny.io, to add comments or change status for the original interactions.

  1. hub list/search
  2. pre-created callgent template
  3. creation/config process
  4. usage